This eLearning module raises awareness and provides practical advice to create welcoming and accessible leisure environments. The training focuses on improving skills, knowledge and confidence in delivering excellent customer service to disabled people and people with long term health conditions.

What is it?

A 60-90 minute eLearning course that raises awareness and provides practical advice on providing excellent customer service for disabled customers at sport and leisure centres.

The course covers six topics:

• Inclusive customer service
• Perceptions of disability
• Legislation and reasonable adjustments
• Effective communication
• Good practice for serving people with specific impairments and health conditions
• Creating a welcoming and accessible environment

Who is it for?

Although the training is tailored for leisure centre staff, any customer-facing businesses and individuals may benefit from the course. This includes all front of house leisure centre staff e.g. receptionists, catering and support teams, fitness assistants, membership advisors, activity or class leaders or centre managers.

Why do it?

Staff training can support your organisation to reap the rewards of satisfied disabled customers and make active lives possible. Completing the course can help to ensure everyone plays their part in creating a welcoming environment for disabled people. Here’s why you should take part:

• Thought provoking tips and advice to go away and implement
• Addresses common misconceptions around disability
• Interactive online training
• No prior knowledge or experience required
• Completed at own pace
• Cost effective delivery method

As this is an eLearning course you will need a working internet connection to access this content. For an optimal experience, we recommend using the latest browser version.

Prices exclude VAT. (VAT at 20% will be added to the listed price at checkout).