This eLearning module aims to help you build more welcoming and accessible environments at sports and leisure centres. It offers practical guidance to strengthen your skills, knowledge and confidence in providing excellent customer service for disabled people and those with long-term health conditions.

Course details

This 60-90 minute eLearning course covers six topics:

• Inclusive customer service
• Perceptions of disability
• Legislation and reasonable adjustments
• Effective communication
• Good practice for serving people with specific impairments and health conditions
• Creating a welcoming and accessible environment

Who is it for?

Although the training is tailored for leisure centre staff, any customer-facing businesses and individuals may benefit from the course. This includes all front of house leisure centre staff, e.g. receptionists, catering and support teams, fitness assistants, membership advisors, activity or class leaders, or centre managers.

Duration

60-90 mins.

Accreditation

Upon completion of this course, learners receive 1 CIMSPA CPD point.

Requirements

As this is an eLearning course, you will need a working internet connection to access this content. For an optimal experience, we recommend using the latest browser version.

Further information

Visit Activity Alliance for more information about our delivering an excellent service for disabled customers eLearning course

Prices exclude VAT. (VAT at 20% will be added to the listed price at checkout).