This content has been specially designed to support you in welcoming and supporting disabled people to access your leisure facilities.

Course details

This training is designed at an introductory level to increase knowledge and confidence in engaging with disabled people and people with long-term health conditions.

The course has been designed alongside people with lived experience of disability and, or long-term health conditions. We have used their views and experiences to create this learning.

This course raises awareness and provides practical advice to create welcoming and accessible leisure environments. The training focuses on improving skills, knowledge and confidence in delivering excellent customer service to disabled people and people with long term health conditions.

By the end of this course, you will:

• Understand the importance of excellent customer service.
• Be more confident interacting with disabled people and people with long-term health conditions.
• Understand changes you can make to provide more inclusive customer service.
• Be able to reflect on your current practice and create an action plan to implement improvements based on your learning.

Who is it suitable for?

Front of house leisure centre staff, catering and support teams, fitness assistants, membership advisors, activity leaders and centre managers.

Duration

2 hours approx.

Accreditation

 Upon completion, learners receive 2 CIMSPA CPD points.

Requirements

As this is an eLearning course you will need a working internet connection to access this content. For an optimal experience, we recommend using the latest browser version.

Further information

Prices exclude VAT. (VAT at 20% will be added to the listed price at checkout).